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    Brexit: Everything you need to know

    Following the UK leaving the EU from January 1st 2021, Note Cosmetics would like to reassure all our customers that there will be no change to your shopping experience.

    Note Cosmetics is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.

    As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.

    Note Cosmetics can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.

    All our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

    We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

    Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

    All products will continue to be shipped from the UK.

    For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.

    There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.
    No, all returns from European countries will go back to our distribution centre located within the EU.

    Product Information

    No, we are not afilliated with any company that does. 

    We use the best possible high-quality ingredients in our products, including natural oils, essential vitamins, minerals and plant based butters, and thoughtful formulation with minimal to no preservatives but no parabens at all.

    Unfortunately, we do not offer samples for now but feel free to contact us for advice and we would be more than happy to help.

    Besides, with a full range of foundations, powders, blushers and concealers, if you're not happy with your shade selection, you can return it in its original packaging with a receipt to receive full refund within 30 days of original purchase date. Refunds will be issued within 30 days of when the return is received to the credit card used for original payment.

    If you're unsure what shade to buy you can use the live chat function to contact us for advice.

    Orders, Deliveries And Returns

    There may be connection problems due to heavy website traffic. If you receive an error message during checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account.

    Since our warehouse is working hard to get your order items shipped out as quickly as possible, If your order has not been dispatched yet, we may amend your address. As there is a very small window of time to make updates, please provide us your order number as soon as possible.

    If your order has not been dispatched yet, we may cancel or amend your order and address. As there is a very small window of time to make updates, please provide us your order number and corrected information as soon as possible.

    If you have a Note Cosmetics Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Note Cosmetics Online orders.

    Orders placed will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day.

    You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase.

    For anything else, you can reach us through our Contact Us page.

    We currently offer free shipping on all orders over £75 within the UK. We also offer expedited shipping if you just cannot wait—you can find all pricing and details for that on our UK Delivery or International Delivery pages

    Yes! You can find all pricing and details for that on our International Delivery page.

    When orders are packed in our warehouse, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will arrive.

    Our delivery options are fully tracked. If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.

    It is possible sometimes packages are marked as delivered before they actually arrive. Your package will likely be delivered shortly after. Be sure to check with your neighbours and post office for more information.

    However, if you still haven't received your package after 1-2 business days, please feel free to reach us.

    Courier company guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have passed. After this period we log a complaint with the courier company. Please contact us for help.

    Please check Our Returns & Refunds page for all information regarding returning, exchanging or cancelling an order

    Please contact us by email customer.experience@thehutgroup.com with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!

    If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID.

    Please also check what time you placed your order any orders placed after 12 noon will be classed as if they were placed the next day. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.

    We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.

    You can reach us at customer.experience@thehutgroup.com. Please attach any pictures you have of the damage to the message.

    Payment

    Currently following methods of payments are accepted;

    Debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, also payments made by PayPal, Amazon Payments, Apple Pay, Klarna.

    We will only charge your credit card when your order ships. The transaction you’re seeing isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 3-5 business days and the funds will be released back to your account.

    Discount codes should be entered as it appears (case/blank sensitive) and codes should be still in date. Please also check the terms and conditions of your code if the item is in a certain category the discount may not be valid on this product. If it’s still not working, please contact us through our website or our e-mail address hello@notebeauty.co.uk

    You can only use one promotional discount in each individual order.

    Please contact us through our website or our e-mail address hello@notebeauty.co.uk. As long as your coupon is applicable, we can apply it to your order. If your order has already printed for shipment, unfortunately, we will not be able to include it with your order.

    Yes we do! We currently offer student discount with Student Beans. So now you can save on all your favourite beauty products. Simply register with Student Beans to verify your student status and get your student discount today!

    Account

    You can sign up for an account by clicking here or register for our newsletter by clicking here.

    No, if you do not want to create an account, you can still checkout with your contact and shipping information. However, we strongly suggest you create an account in order to track your order easily, get email offers, special coupon codes and the latest news from Note Cosmetics.

    Covid 19

    Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your beauty essentials as soon as possible but please expect a 48 hour delay to the dispatch of standard delivery orders. Our Next day delivery service remains unaffected.

    According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Note Cosmetics is constantly monitoring the situation (and any official advice issued in connection with the same) and Note Cosmetics is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.

    Specifically, in respect of the threat of COVID-19, additional measures implemented by Note Cosmetics currently include the following:

    • All Note Cosmetics employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
    • We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough
    • In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Note Cosmetics premises and workplaces.

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

    Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

    Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

    You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

    The safety and wellbeing of both colleagues and customers is our absolute priority. Note Cosmetics has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire 7,000 workforce since mid-Jan this year. Note Cosmetics has also been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.

    We have strict safeguarding measures in place across each of our manufacturing and distribution sites across the globe, which go far beyond any Government guidelines. This is to ensure our teams can work safely while maintain social distancing at all times. Other measures include providing our manufacturing and distribution colleagues with ready-to-cook ingredient meal packs at the end of each shift, sufficient to feed a family of four. These are provided free of charge and aimed at reducing the needs of our staff to visit supermarkets, increasing their own safety while reducing the strain on supermarkets to help the more vulnerable in our local regions.

    We are introducing world-leading measures to monitor and safeguard the health of all colleagues working in our fulfilment centres. In addition to temperature checks and social distancing measures across all sites, we will be installing thermal imagery technology throughout our Warrington premises, with plans to deploy globally. This innovative equipment will allow us to offer early detection of elevated body temperatures which may indicate the presence of a fever,via non-invasive and non-intrusive technology. We don’t believe any other company has taken this measure.

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