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    Product Information

    Note Cosmetics is only available online within the UK, but we are expanding really fast and will be in several department stores soon. Note Cosmetics takes great pride in producing quality makeup products which are paraben-free and cruelty-free. Consumers can be assured that by shopping online at Note Cosmetics they are purchasing genuine products. Please send us a message if you have further questions.
    Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals, and we do not retail in any country that requires animal testing.
    No, we are not affiliated with any other beauty company.
    We use the best possible high-quality ingredients in our products, including natural oils, essential vitamins, minerals and plant based butters, and thoughtful formulation with minimal to no preservatives but no parabens at all.

    Unfortunately, we do not offer samples for now but to find your perfect shade, you may use the Note Cosmetics Foundation Finder Quiz on our website.

    Besides, with a full range of foundations, powders, blushers and concealers, if you're not happy with your shade selection, you can return it in its original packaging with a receipt to receive full refund within 30 days of original purchase date. Refunds will be issued within 30 days of when the return is received to the credit card used for original payment.

    If you're unsure what shade to buy you can use the live chat function to contact us for advice.

    Orders, Deliveries And Returns

    There may be connection problems due to heavy website traffic. If you receive an error message during checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account.

    Since our warehouse is working hard to get your order items shipped out as quickly as possible, If your order has not been dispatched yet, we may amend your address. As there is a very small window of time to make updates, please provide us your order number as soon as possible.

    If your order has not been dispatched yet, we may cancel or amend your order and address. As there is a very small window of time to make updates, please provide us your order number and corrected information as soon as possible.

    If you have a Note Cosmetics Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Note Cosmetics Online orders.

    Orders placed will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day.

    You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase.

    For anything else, you can reach us through our Contact Us page.

    We currently offer free shipping on all orders over £75 within the UK. We also offer expedited shipping if you just cannot wait—you can find all pricing and details for that on our UK Delivery or International Delivery pages

    Yes! You can find all pricing and details for that on our International Delivery page.

    When orders are packed in our warehouse, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will arrive.

    Our delivery options are fully tracked. If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.

    It is possible sometimes packages are marked as delivered before they actually arrive. Your package will likely be delivered shortly after. Be sure to check with your neighbours and post office for more information.

    However, if you still haven't received your package after 1-2 business days, please feel free to reach us.

    Courier company guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have passed. After this period we log a complaint with the courier company. Please contact us for help.

    Please check Our Returns & Refunds page for all information regarding returning, exchanging or cancelling an order

    Please contact us by email customer.experience@thehutgroup.com with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!

    If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID.

    Please also check what time you placed your order any orders placed after 12 noon will be classed as if they were placed the next day. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.

    We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.

    You can reach us at customer.experience@thehutgroup.com. Please attach any pictures you have of the damage to the message.

    Payment

    Currently following methods of payments are accepted;

    Debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, also payments made by PayPal, Amazon Payments, Apple Pay, Klarna.

    We will only charge your credit card when your order ships. The transaction you’re seeing isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 3-5 business days and the funds will be released back to your account.

    Discount codes should be entered as it appears (case/blank sensitive) and codes should be still in date. Please also check the terms and conditions of your code if the item is in a certain category the discount may not be valid on this product. If it’s still not working, please contact us through our website or our e-mail address hello@notebeauty.co.uk

    You can only use one promotional discount in each individual order.

    Please contact us through our website or our e-mail address hello@notebeauty.co.uk. As long as your coupon is applicable, we can apply it to your order. If your order has already printed for shipment, unfortunately, we will not be able to include it with your order.

    Yes we do! We currently offer student discount with Student Beans. So now you can save on all your favourite beauty products. Simply register with Student Beans to verify your student status and get your student discount today!

    Account

    You can sign up for an account by clicking here or register for our newsletter by clicking here.

    No, if you do not want to create an account, you can still checkout with your contact and shipping information. However, we strongly suggest you create an account in order to track your order easily, get email offers, special coupon codes and the latest news from Note Cosmetics.

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